Reference

What Governs Your Account on 77hp

These legal terms set out the rules that apply when you access 77hp, create an account, and make transactions using GCash, Maya, or InstaPay.

Account TermsPrivacy ConditionsPayment RulesEligibility RequirementsGoverning Law
77hp What Governs Your Account on 77hp
LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how these terms apply to your account — including disputes over a GCash transaction, a withdrawal hold, or an account suspension — our support team handles legal and policy queries through the channels below. Describe the specific issue and include your registered account email so we can pull the right transaction records.

Live Chat Start a live chat session from the account dashboard for real-time help with policy queries, transaction disputes, or account verification questions.
Email Support Send detailed legal or account-related queries to our support email. Include your registered name and the transaction reference for any payment dispute.
Help Centre The Help Centre covers common policy questions — account eligibility, payment terms, and data requests — with step-by-step responses for each topic.
ACCOUNT SECURITY PRACTICES

How We Handle Your Data and Account

Your data security and account integrity matter to us. Here is how we manage the key areas covered by our legal terms — from how long we keep your records to who you contact when you want something changed.

Data Handling

We collect only the information needed to verify your identity and process transactions. Payment data from GCash, Maya and InstaPay is not stored beyond what is required for dispute resolution.

Cookie Use

Cookies on 77hp track session state so your account stays active while you move between the lobby, live tables, and the withdrawal screen on the same device.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately via the security tab and contact support.

Data Requests

You can request a copy of the personal data we hold, or ask us to correct inaccurate records, by contacting support with your registered account email and a valid ID.

Legal Questions We Hear Most Often

These are the account and policy questions that come up most when something is unclear about how the terms apply to a specific situation.

Account access is available where local law permits. You must meet the eligibility requirements stated during registration, including providing accurate identity information that matches your GCash or Maya account.

The governing law and jurisdiction are stated in the full terms document. Access and eligibility always depend on what local law in the Philippines allows for online platform accounts.

Yes. Contact our support team by email with your registered account details and a valid ID. We will confirm receipt and respond within the period required under applicable data protection rules.

Start a live chat or send an email with the transaction reference number, the amount, and the date. We pull the payment record from the InstaPay or e-wallet log to verify the discrepancy.

We retain transaction and identity records for the period required by applicable law. After that retention window closes, personal data is deleted or anonymised in line with our data policy.

Yes. Updates are posted on this page with a revised effective date. Continuing to access the platform after the posted date means you have accepted the updated terms as they apply to your account.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.